Privacy Policy

Pacific Islands TopUp is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your data, as well as your rights under applicable privacy laws. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1. Personal Data

We collect and process personal data with your knowledge and consent when you:

• Use our services.
• Make inquiries or register for an account.
• Respond to communications, surveys, or promotional activities.
• Personal data may include but is not limited to:
• Name, postal address, email address, phone number, and date of birth.
• Payment information (e.g., credit card details).
• Gender and any additional information provided during registration or promotional activities.
• Contact list information for personalized features (optional and with your consent).

1.2. Device Data
We may collect information about the device used to access our services, such as:

• Device type, operating system, unique device identifiers (e.g., IMEI), and device settings.
• Geo-location data.
• List of installed applications (if required for specific features).
  

1.3. Log Data
When you interact with our website, we automatically log certain information, including:

• Internet Protocol (IP) address, browser type and version.
• Pages visited, time and date of visits, and time spent on pages.

2. How We Use Your Data
We collect and process your personal data to:

• Provide and enhance our services, including processing transactions and enabling top-ups.
• Notify you of promotions, updates, or surveys, subject to your preferences.
• Respond to customer inquiries and resolve issues.
• Facilitate refunds, rebates, or charges as per service agreements.
• Improve user experiences by customizing website interactions.
• Ensure compliance with legal obligations.
• Perform internal record-keeping, auditing, and analysis to improve business operations.

3. Disclosure of Personal Data
We may share your personal data with:

• Third-party service providers for payment processing, IT services, web hosting, fraud prevention, and marketing.
• Regulatory authorities, courts, or law enforcement as required by law.
• Partners or affiliates for operational purposes, under strict confidentiality agreements.
• We will not sell or rent your personal information to third parties.
  

4. Data Protection and Security
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, misuse, alteration, or loss. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. International Transfers of Personal Data
Your data may be stored or processed in countries outside your jurisdiction, including the United States or other regions where our partners operate. To ensure the secure and lawful handling of data transfers, we:

• Adhere to applicable legal frameworks governing cross-border data transfers.
• Regularly review and update our data protection measures to align with evolving privacy standards.
  

6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once the retention period expires, we securely delete or anonymize your data.

7. Your Rights and Data Controls

You have the right to:

• Access and Portability: Request access to the data we hold and transfer it to a third party.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal retention obligations.
• Restrict Processing: Limit how we process your data.
• Withdraw Consent: Revoke consent for specific data uses at any time without affecting prior processing.
  

To exercise these rights, please contact us using the details provided in this policy.

8. Cookies and Tracking Technologies
We use cookies to collect information about your activity on our website, such as preferences and browsing behaviour. This data helps us improve our services and personalize your experience.

9. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the involved parties, who will continue to adhere to this Privacy Policy.

10. Links to Third-Party Sites
Our website may contain links to external sites not governed by this Privacy Policy. We are not responsible for the privacy practices of these sites and recommend reviewing their policies before providing any personal information.

11. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy in response to changes in legislation, services, or unforeseen circumstances. Significant updates will be communicated via our website, and continued use of our services indicates your acceptance of the revised policy.

12. Contact Us
For inquiries regarding this Privacy Policy or to exercise your data rights, please contact us via:

• Live Chat: Available 24/7 on the website.
• Support Portal: Pacific Islands Top-Up Support
• Email: [email protected]
• Phone: +679 9902123
• Facebook: Pacific Islands Top-Up
  

By using our services, you acknowledge that you have read and understood